Fair Administrator - £28k Full Time (Temp to Perm)

Goldsmiths’ Hall, Foster Lane, City of London

A contemporary company with deep roots in the past, the Goldsmiths’ Company is one of the Great Twelve City of London Livery Companies. Established in 1327 and now with an 1800-strong membership, the Company has contributed to national life for eight centuries.

The Company advances the trade and craft of silversmithing and jewellery through training, exhibitions and fairs, and operates the London Assay Office which protects trade and consumers by testing and hallmarking precious metals. The Goldsmiths’ Company Foundation transforms life chances, working with charitable, education and cultural partners.

The Fair

Goldsmiths’ Fair is an annual selling event and exhibition showcasing work by a curated selection of the best fine jewellers and contemporary silversmiths creating and making in the UK today. It is widely regarded as an essential stop in the international fine jewellery and contemporary silver events calendar.

The Fair has taken place at the magnificent Goldsmiths’ Hall, one of London’s hidden treasures, since 1983. Handmaking skills that have been passed down through centuries, some evolved for modern day gold and silversmithing, some completely unchanged, lie at the heart of the Fair, the exhibitors and the work that they make. Visitors can expect to find beautiful and unique, handmade pieces all containing an element of precious metal. Behind every piece is a unique story and a unique artist.

Role Purpose

Supporting the team to deliver Goldsmiths’ Fair, the UK’s leading contemporary showcase for jewellery and silversmithing, you will be involved in organising the event, from tickets to talks, and provide an exceptional customer service to visitors and exhibitors. You will be joining a dynamic team focused on promoting independent makers, telling engaging stories, and raising the profile of the Goldsmiths’ Fair.

Key Responsibilities

• You will provide administrative support to the team and be the first point of contact for customers, exhibitors and all other external stakeholders including but not limited to visitors and VIPs. Additionally, you will be regularly engaging with and responding to internal teams working on the Fair including the facilities and catering teams as well as working closely with the CEO and Prime Warden’s (Chairman – equivalent) Executive Assistant on various Fair related events.

• You will support the team to coordinate the delivery of Goldsmiths’ Fair 2025, including VIP events and our public programme, to a high standard, including supporting event production, supplier liaising, event booking and extensive list management, covering both invitees and paying visitors.

• Exceptional and confident customer service, from first contact, will be critical. You will play a vital role managing our email queries inbox, collating and cross-checking guest lists, managing bookings and visitor check-ins, supporting VIP visits, and providing front of house services including coordinating and overseeing temporary front of house staff.

• Keeping the administrative operation of Goldsmiths’ Fair running will be essential. This includes, but is not limited to, managing guest and visitor lists, minuting meetings, maintaining oversight of project timelines and deadlines ensuring the team keeps on track, and processing supplier payments. You will be confident managing a busy and changeable schedule.

• With responsibility for our guest lists, including responding to all invitation enquiries and issues, as well as oversight of all associated visitor data, you will manage invitation lists, and visitor and exhibitor records, working to ensure they are accurate and up to date.

• As you develop in the role, you’ll become more involved in other aspects of event planning, such as advising on event requirements. There will be opportunities to support and work with the team members involved in creating content for our newsletter and social media.

Skills and Experience

Essential:

• Customer service experience: Ideally, you will have prior experience in a customer-facing role and an interest in a career in events administration and management.

• Strong IT proficiency: You are confident using a variety of software packages and systems, and you quickly adapt to new technologies and tools.

• Highly organised: You’re a natural organiser, capable of managing multiple priorities and meeting tight deadlines with efficiency and composure.

• Customer-focused: You are genuinely passionate about delivering outstanding customer service, with a proactive approach to understanding and meeting customer needs.

• Data management: You have a basic understanding of GDPR, Data Protection and compliance, and will ensure our records meet regulatory requirements.

• Meticulous attention to detail: You take pride in accuracy and ensure all tasks are completed to a high standard, on time and with care.

• Excellent communication skills: You are a confident communicator, both in writing and orally, with a clear and professional style.

• Team player with initiative: You thrive in a team environment, remain flexible under pressure, and are equally comfortable working independently and thinking proactively and on your feet.

Desirable:

• A good knowledge of the UK craft jewellery/silversmith community

• Experience of handling valuable works

• Experience in an arts, crafts, museum or heritage organisation or gallery

Place of Work

Goldsmiths Hall, Foster Lane, London, EC2V 6BN (At least 3 days a week with flexibility to work from home up to 2 days a week). Out of office hours will be required for certain events.

Benefits

• 23 days annual leave (inclusive of 3 Christmas closure days) plus public holidays

• Generous pension scheme (up to 14% employer contribution, if employee contributes 5%)

• Access to retail discount platform (VivUp)

• Company social events, including up to 5 free tickets to the Goldsmiths’ Fair

• Simplyhealth – Level 1 Enhanced Health Cash Plan **

• Death in Service of 4 x salary (8 x salary if a member of the Company pension scheme) **

• Income Protection cover **

• Cycle to Work scheme **

• Season Ticket Loan **

** after successful completion of probation

How to apply

To apply, please send your CV and covering letter detailing how you meet the requirements of the role to jobs@thegoldsmiths.co.uk.

The deadline for applications is Monday 12 May, and if you are successful in being shortlisted, we will be in touch shortly after the closing date.

Interviews will be held at Goldsmiths’ Hall, Foster Lane, London EC2V 6BN.