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Privacy Policy | Cookies Policy | Goods and Services

Website Terms and Conditions


The Website is owned and operated by The Goldsmiths’ Company trading as the Goldsmiths’ Company Assay Office, the  Goldsmiths’ Company Assay Office London and the London Assay Office (“Goldsmiths’ Company”) whose principal place of business is at Goldsmiths’ Hall, Gutter Lane, London EC2V 8AQ, United Kingdom. The Goldsmiths’ Company is referred to as “Us” “We” and “Our”.

Welcome to Our Website. The use of this Website to order and/or purchase Our Goods and Services is subject to these Website terms and conditions which form part of Our Terms and Conditions which can be viewed on the Website and here: Full Terms and Conditions and all terms used in these Website terms and conditions have the same meanings as given to them in the Terms and Conditions unless We explicitly state otherwise.

By clicking the “Accept Terms and Conditions” button on this Website or by using Our Services You are deemed to have accepted the Terms and Conditions and You are agreeing that You shall be bound by them.   Please read the Terms and Conditions carefully and contact Us or Your legal advisors if You have any questions relating to the Terms and Conditions.  If You do not agree to be bound by all of the Terms and Conditions, do not proceed further in the Website and do not use, access, purchase or download materials from the Website or obtain a user account and do not order any of Our Goods or Services.

We reserve the right to make changes and corrections to any part of the content of this Website at any time without notice.

We make all reasonable efforts to keep the Website up and running smoothly.  However, We may from time to time be required to suspend the operation of the Website without notice for repair, maintenance, improvement or other technical reason.  We do not guarantee that use of the Website will be uninterrupted or error-free or will achieve any particular results.

The Terms and Conditions are effective from 15 September 2010. We may change the Terms and Conditions from time to time and You should check the Terms and Conditions from time to time to ensure You are happy with any changes.

Acceptable Use Policy

The content of this Website is for Your general information and use only.  You are prohibited from:

1) using the Website for any commercial purposes;
2) collecting users’ personal or contact information;
3) diverting users to other Websites;
4) using the Website for promoting, advertising or marketing any other services or products without Our prior written approval.

This Website contains information which is owned or licensed to Us.  This material includes, but is not limited to, the design, layout, look, appearance and graphics.  Reproduction is prohibited other than in accordance with Our copyright notice which forms part of the Terms and Conditions.

All trademarks reproduced in this Website which are not the property of, or licensed to, Us are acknowledged on the Website.

Unauthorised use of the Website or its content may give rise to a claim for damages and/or may be a criminal offence.


Use of this Website is subject to the following disclaimers:

We have taken all reasonable care in the preparation of the content of this Website. The information and materials that this Website contains are provided by Us in good faith. Some information and materials are prepared on the basis of publicly available information and other sources which are believed to be reliable.

We do not guarantee the accuracy or validity of the information and materials on this Website.  While We use reasonable endeavours to keep the information up to date and correct, neither We nor any third parties make any representations or provide any warranties, express or implied, as to the accuracy, reliability, timeliness, completeness, or suitability of the information or materials on this Website.  You acknowledge that such information and materials may contain inaccuracies or errors and We expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.  We make no warranty or representation that this Website will always be available or that any Website problems will be corrected or that it or any material downloaded from it is free from viruses or similar.  

You may find that this Website is linked to or from other Websites through hypertext or other computer links.  These links are provided for Your convenience and We have no control over and shall not be responsible for the content of any linked Websites. The existence of any links does not imply that We recommend or endorse the content in any linked Websites.

Access to this Website including the use of any information or materials on it and any reliance You place on such information is entirely at Your own risk. It shall be Your own responsibility to ensure that any information, Goods or Services made available through this Website meet Your specific requirements.

Limitations of Liability

Please read these provisions carefully as they limit Our legal liability in connection with Your use of Our Website.  Nothing in the Terms and Conditions shall attempt to limit liability that is not permissible under applicable law including for death or personal injury or for fraudulent misrepresentation.  

Except as expressly set out in the Terms and Conditions, in no event will We be liable (including in contract, tort, negligence, statutory duty or otherwise, to the maximum extent permitted by applicable law) for any loss or damage whatsoever, including without limitation, direct, indirect or consequential loss or damage, resulting from whatever cause arising out of or in connection with the use of this Website or through the use of any information or material obtained either directly or indirectly from this Website.

We accept no responsibility for, and exclude all liability for, the Website being temporarily unavailable for any reason.

Copyright Notice

We hold the intellectual property rights in the contents of this Website. The Website and its contents, including Our trademarks and logos, is copyright of The Goldsmiths’ Company Assay Office © The Goldsmiths’ Company ©.  All rights reserved.  

Any redistribution or reproduction of part or all of the contents of this Website in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts in an unaltered form for Your personal and non-commercial use only;
  • You may copy the content to individual third parties for their personal use, but only if You acknowledge the Website as the source of the material and Our copyright in the content;
  • You may print Dealers Notices solely in accordance with the conditions set out on the Website.

You may not, except with Our express written permission, distribute, or commercially exploit the content, nor may You transmit it or store it in any other Website or other form of electronic retrieval system.

Governing Law

The Terms and Conditions shall be governed by and construed in accordance with English law. Your use of this Website is subject to the laws of England and Wales and You and We agree that the courts of England shall have exclusive jurisdiction to settle any disputes arising out of such use of the Website or the Terms and Conditions.


If any provision of the Terms and Conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.

The Terms and Conditions constitute the entire agreement between You and Us with respect to the subject matter hereof and shall supercede all previous representations, agreements and other communications between You and Us, both oral and written.


Privacy Policy


The Goldsmiths’ Company respects the privacy of every individual who visits Our Website. This Privacy Statement outlines the information We will collect and how We will use that information. This statement will also instruct You on what to do if You do not want Your personal information collected or shared when You visit Our Website or respond to Our advertisements.

Personal Information

We will only collect information which personally identifies You ("Personal Information") if You provide it to us voluntarily. The information We collect could be Your name, address, phone number, e-mail address, VAT registration, payment card/account details, hallmark registration, and/or company details.

Any information You give Us will be stored on Our systems and may be processed and used by Us and disclosed to, processed and used by other companies that assist Us in providing Our Goods and Services so that Your Order can be processed.  We shall only use Your payment card/account details in order to process Your Order and We shall not disclose Your payment card/account details with third parties except as set out in this clause or as required by law.   

We may share some of Your Personal Information with other parties (for example, the Guild of Valuers and Jewellers) only if You tell us that You are happy for this to happen. By clicking on the Yes box, You are accepting the terms of this Privacy Policy and You are agreeing that We may share Your Personal Information for the purpose of providing Our Goods and Services to You and for marketing (for instance to personalise information) or for research purposes (to invite You to provide Us with feedback on Our Goods and Services) or to send You details of events, news, special offers, third parties or other information which We think may be of interest to You, by post or using the email address which You have provided.

We will not disclose, sell, distribute or lease Your Personal Information to third parties unless We have Your permission or are required by law to do so.

Cookies Policy

What are cookies?

Cookies contain small textual information that is placed on your computer or other device for a variety of purposes; these range from enabling users to access particular parts of a website and enhancing users’ experience to obtaining information on site usage by users. Cookies cannot be used to identify you personally.


The law generally requires that we provide you with information on the cookies we use and obtain your consent to place those cookies on your device.  There are two types of cookies which are placed on your device when you first visit our site – the site operation cookie and Google Analytics cookies.  Other cookies may need to be placed on your device when you choose to use certain parts of our website, such as logging in to our members' area and connecting to social media via our website.  Further details of cookies we use are provided below.

Should you wish to delete or control cookies, further information is provided below in the section on ‘How to control and delete cookies’.  However, please note that by deleting our cookies or disabling future cookies, you may not be able to access certain areas or features of our website.

The type, purpose and intrusiveness of cookies we use:





More information

Site operation cookie


This temporary session cookie is essential for the normal operation of the Goldsmiths' website.

Minimally intrusive

The cookie is deleted once you close your browser.

Details on Session IDs can be found on the Microsoft website.

Google Analytics


These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.

Minimally intrusive

__utmc is a session cookie, deleted at the end of your session. All others are persistent cookies expiring 2 years, 30 minutes, 2 years and 6 months respectively.

More information can be found on the Google Analytics website.

How to control and delete cookies

We will not use cookies to collect personally-identifiable information about you.  However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings.  The ‘Help’ function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers.  You will also find details on how to delete cookies from your machine as well as more general information about cookies.  Please be aware that restricting cookies may impact on the functionality of our website.

If you wish to view your cookie code, just click on a cookie to open it.  You'll see a short string of text and numbers.  The numbers are your identification code, which can only be seen by the server that gave you the cookie.  For information on how to do this on the browser of your mobile phone, you will need to refer to your handset manual.

To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.


We are committed to ensuring that Your Personal Information is secure.  In order to prevent unauthorized access, use or disclosure We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information We collect online.  Our security technologies and procedures are regularly reviewed to ensure that they are up to date and effective.

You must keep secret any membership numbers, personal security codes and passwords that We may give You for Your access to certain areas of the Website and comply with any instructions that We may give You in order to keep such details safe.  You should ensure that any payment transactions You make are made in a secure environment.

Control of Your Personal Information

You are in control of how We use the information You provide. You can, at any time:

1) ask for Your Personal Information to be corrected or updated;
2) ask Us to remove Your Personal Information from Our records;
3) tell Us if You do not want Us to use Your Personal Information for the purposes outlined above.

To do this, please contact us at the e-mail address listed at the bottom of this statement.

Changes to this Privacy Policy

We may occasionally update this Privacy Policy.  When We do, We will notify You either by placing a prominent notice on the home page of Our Website or by directly sending You notification. We encourage You to periodically review this Privacy Policy to stay informed about how We are using and protecting Personal Information We collect. Your continued use of the Website constitutes Your agreement to this Privacy Policy and any updates that We may make.

Contact Information

If You would like to contact us about Your Personal Information or this Privacy Policy, please send us an e-mail at the following e-mail address info@assayofficelondon.co.uk. We will take all appropriate measures to satisfy Your request.


Goods and Services

The use of this Website for the ordering and/or purchasing of Our Goods and Services is subject to the Terms and Conditions and all terms used in these  terms and conditions have the same meanings as given to them in the Terms and Conditions unless We explicitly state otherwise.

By ordering or Purchasing Our Goods and/or Services on this Website You are agreeing to comply with and be bound by the Terms and Conditions.

You may use this Website for ordering and payment of Our Goods and Services, including but not limited to Hallmarking, Assaying, Smelting, Lasermarking, provision of Hallnotes and Dealer’s notices, registering Hallmarks and ordering Hallmark punches.  You may also use the site to track the progress of any Packets of Articles submitted to Us.  We use reasonable endeavours to keep information on Our Website up-to-date and correct, but please refer to Our Disclaimers above with regard to any information that We may provide on the tracking of Packets of Articles.

Ordering Goods and Services

Orders for Our Goods or Services may be made on-line through Our Website or by post or fax. To submit an Order on the Website, select the Goods or Services You require by following the onscreen prompts.  You will be asked to provide Your details and other Order information.  Please note all of Our Terms and Conditions including Our privacy policy.

You will have the opportunity to check your Order and correct any input errors up until the point that you confirm Your Order.  If You have any questions then please contact Us using the details on the ‘Contact Us’ page of this Website.

Accepting Orders and Refund Policy

You may not assume that Your Order submitted via the Website has been accepted by Us until You have received an email from Us confirming that Your Order has been accepted.  

A contract for the purchase of Services by You is formed when You complete and submit an Order (with a Hallnote as required) online or return the signed Order (and Hallnote if required) to Us by post or fax.

A contract for the purchase of Goods by You is formed when You complete and submit an Order (via the Order form) for the Goods online or return the signed Order form to Us by post or fax.

It is very important that You check Your Order and/or the Hallnote before submitting them online or sending them to Us as any changes requested once We have commenced the Services and/or manufacture of the Goods may be subject to additional fees as detailed in our Terms and Conditions.


If You are purchasing Our Goods and/or Services as a business, the Services will commence upon receipt by Us of Your Articles and manufacture of the Goods will commence upon receipt by Us of Your Order. Your rights to a refund are as stated in the Terms and Conditions in the event that the Services or Goods are faulty.


If You are purchasing Our Goods or Services as a consumer, the Services or manufacture of the Goods will commence upon confirmation by Us of Your Order. You cannot cancel an Order for the Goods once We have sent You a confirmation, as the work will have commenced on the manufacture of the Goods which are bespoke to You.  You cannot cancel an Order for Services once We receive Your Articles, as the Services will commence when We receive them.

You will only be entitled to a refund in accordance with Your legal rights, such as if the Services have not been carried out with reasonable skill and care or the Goods are faulty, not of satisfactory quality or not manufactured as specified.

Prices and Payment

Our prices for Goods and Services are shown on the Website or as notified to You by Us.  Once we have accepted your Order by sending You a confirmation email, You agree to pay Us as set out in Our Terms and Conditions and in accordance with the terms and conditions of Our online payments provider.

Our online payment partners are authorised and registered by the Financial Services Authority.  Please refer to their terms and conditions for further information.

Provision of Services

We may at any time without notifying You make any changes to the Services or Goods which are necessary to comply with any applicable statutory, legal or other requirements, or which do not materially affect the nature or quality of the Services or Goods or which are necessary due to events or circumstances beyond Our reasonable control.